Refunds and Returns

Thank You

Thank you so much to all my customers for supporting my small Irish business especially over the past year!

All the products listed on this website are designed and hand made by Siobhain at Siobhain Steele Ceramics studio, Co Cork, Ireland. As the work is handmade there may be slight variations.

Payment

All recognised Visa debit and credit cards are accepted via Pay Pal and Stripe

We also accept payment by bank transfer

IBAN IE35AIBK93608122774043

We do not hold any financial details from our customers

Refund/Return policy

We pay special attention to the packaging of all our orders using high quality Eco packaging to ensure that they arrive safely to all our customers. If an item is damaged during shipping, please contact me immediately within 48 hours with a photograph of the damaged goods and a replacement item will be sent. siobhainsteele@gmail.com

No refund on bespoke orders once the order has been produced as they are handmade specially for you

Cancellation

The order may be cancelled before the order has been dispatched. If it has already been dispatched then if you return the item to us in the condition it arrived we will issue a refund for the item excluding return delivery costs.

Privacy

Your information will be used for the sole purpose of processing your order and informing you of any new products and special offers.

Your details will not be shared or used for any other purpose.

We value your custom and thank you for shopping with Siobhain Steele Ceramics on-line.